Account and Data Deletion
Deleting Your Account
Method 1 - In the App (recommended)
- Open the Rocketrader app
- Go to Settings (or your profile menu)
- Tap "Delete Account"
- Confirm the deletion
Method 2 - By Email
Send a deletion request to support@rocketrader.io from the email associated with your account, with subject "Account Deletion Request". Processed within 7 business days.
Deleting Specific Data (without deleting your account)
You can delete specific data without closing your account:
In the App
- Delete individual scans from your scan history
- Remove uploaded photos from your gallery
- Cancel your subscription via your account settings or, for App Store purchases, through your Apple Account subscription settings
By Email
Request deletion of specific data by emailing support@rocketrader.io. Please specify what you want deleted.
What We Delete
- Account credentials and profile info: immediately
- Scan history and uploaded images: within 30 days
- Payment records: retained by Apple or the applicable payment provider as required by law and their policies
Questions?
Contact support@rocketrader.io for any questions about deletion or data retention.